Hotel Indigo London K West Shepherd'S Bush By Ihg, London

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About the Hotel

Richmond Way, London, United Kingdom, W140AX

Very good

7.3

/10

3.9

“I loved that the hotel was just minutes from Westfield!”view full review

K West Hotel & Spa, a 4-star urban retreat in Hammersmith, showcases rock 'n' roll heritage with murals of artists painted in bright colors throughout the property. The hotel features a holistic K Spa and round-the-clock K Fit gym.

Contemporary Room Design

The 219 guest rooms at K West Hotel & Spa reflect a peppermint and brown color scheme, featuring large wardrobes and spacious bathrooms with Philippe Starck fixtures. Each room includes handmade mattresses, non-allergenic pillows, and The White Company White Flower amenities.

Dining and Cocktails

Studio Kitchen offers a relaxed dining atmosphere, while Studio Bar serves signature cocktails including the Porn Star Martini. The Retro Afternoon Tea includes a takeaway Pick 'n Mix bag filled with classic sweets.

Wellness and Fitness

K Fit provides cutting-edge resistance machines, free-weights section, and a Total Gym, complemented by a digital Workout Library. K Spa delivers holistic treatments in a serene environment.

Shopping and Entertainment

The hotel sits adjacent to Westfield London's luxury shopping district, featuring brands like Chanel, Mulberry, and Gucci. Cultural venues including O2 Shepherd's Bush Empire and Eventim Apollo are within walking distance.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Junior Double

2 persons

250 sq. feet

Shower

Heating

room details

Superior Twin Room

2 persons

270 sq. feet

Shower

Heating

room details

Superior Double Room

2 persons

270 sq. feet

Shower

Heating

room details

Deluxe Twin Room

2 persons

295 sq. feet

Shower

Heating

room details

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Price and Room Availability Calendar

Check availability and prices for your dates now!

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Relaxing Spa Experience

“I recently enjoyed an hour recharge in the artistic spa at K West, which was fantastic for a mere £25. The ambiance was soothing, and the treatment I received was just what I needed to unwind. I highly recommend taking advantage of their spa offerings when visiting!” view full review

Spacious and Comfortable Room

“The Superior Double Room I stayed in was incredibly spacious, featuring a huge bed that could easily accommodate four adults. It was clean and stylish, giving it a cute vibe that made my stay even more enjoyable.” view full review

Great Entertainment Options

“I loved that the TV in my room was large and offered access to multiple channels, including YouTube. It was perfect for winding down after a day of exploring the city, allowing me to catch up on shows comfortably.” view full review

Delicious Food Presentation

“I was impressed by the quality of the food served during my stay. Both breakfast and dinner were well presented, and it felt like the dishes were made to order, ensuring freshness and flavor with each bite.” view full review

General

No smoking on site
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Security
Luggage storage
Locker room
Lift
Fire extinguishers

Sports & Fitness

Fitness centre
Yoga class

Guest Parking

Electric kettle

Services

Room service
Housekeeping
Laundry
Dry cleaning

Dining

In-room breakfast
Restaurant
Bar/ Lounge area

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots

Spa & Leisure

Spa & wellness centre
Solarium
Sauna
Jacuzzi
Body scrub
Facial
Treatment room
Body wraps
Massage

Room features

Air conditioning
Heating
Sitting area
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Richmond Way, London, United Kingdom, W140AX

Map view

Richmond Way, London, United Kingdom, W140AX

City landmarks

Museum

Victoria and Albert Museum

2.0 mi

Museum

Design Museum

1.1 mi

Palace

Kensington Palace

1.3 mi

Museum

Science Museum

1.9 mi

Museum

Leighton House Museum

4600 ft

Park

Holland Park

1.1 mi

Museum

Natural History Museum

1.8 mi

Museum

18 Stafford Terrace

4800 ft

Landmark

Coca-Cola London Eye

4.2 mi

Garden

Buckingham Palace

3.3 mi

Event hall

Olympia London

2900 ft

Landmark

Hammersmith

5100 ft

Shopping Area

Westfield London

3900 ft

Park

Kensington Gardens

1.6 mi

Store

Tesco Express

3000 ft

Museum

The British Museum

4.1 mi

Park

Hyde Park

2.2 mi

Garden

Kyoto Garden

4400 ft

Store

Kensington High Street

1.4 mi

Museum

Museum of Brands

1.5 mi

Landmark

Westbourne Grove

1.6 mi

Landmark

Joe Strummer Mural London

3900 ft

Landmark

Earl's Court

1.2 mi

Park

Ravenscourt Park

1.3 mi

Landmark

Notting Hill

1.5 mi

Metro Station

Kensington

1.8 mi

Landmark

Kensington Square

1.9 mi

Nearby

West 12 Shopping center

Lost Lagoon

600 ft

Shopping Area

West12 Shopping Centre

1500 ft

Park

Shepherd's Bush Green

1600 ft

Restaurants

K Lounge At The K West Hotel

0 ft

Kensington House Richmond Way

Studio Bar and Kitchen

0 ft

Kensington House Richmond Way K West Hotel & Spa

Kanteen

200 ft

Kensington House Richmond Way Richmond Way

Pizza Express

900 ft

7 Rockley Road Shepherds Bush

Busaba Westfield London

2400 ft

Southern Terrace Shepherd's Bush

The Bird in Hand

1500 ft

88 Masbro Road Brook Green

The Havelock Tavern

1600 ft

Brook Green 57 Masbro Road

The Original Smokehouse

2400 ft

1026 Westfield

Getting around

City Centre

London10 min · 3.9 mi

Airports

London Heathrow Airport (LHR)32 min · 13.2 mi

London City Airport (LCY)33 min · 13.4 mi

Train

Kensington (Olympia)10 min · 2700 ft

Paddington Station5 min · 2.1 mi

Reviews and Ratings

Feedback from previous guests about their experience.

4/5 based on 4020 reviews

#420 of 1,167 hotels in London based on Tripadvisor

Taylor

United Kingdom, February 2025

6.4/10

I enjoyed my stay at K West Hotel & Spa, but there were some downsides. The room I stayed in was spacious with a comfortable bed, while the spa treatments were relaxing and well-executed. However, the spa area felt overcrowded, making it difficult to fully unwind. Additionally, the service at times was lacking, particularly when it came to communication and efficiency.

Rooms

8.0

The room was massive, offering plenty of space to move around. The comfortable bed and high-tech features like the swivel TV added to my experience, although I did notice some signs of age in the decor.

Service

6.0

While many staff members were friendly and accommodating, I did encounter issues with communication and responsiveness, particularly regarding the spa and restaurant. My concerns about the service were not addressed as effectively as I had hoped.

Location

9.0

The location was fantastic, just a short walk from Shepherd's Bush station and the Westfield shopping center. It made accessing the city really convenient for me.

Dining

7.0

Breakfast was great value, with options like a full English and pastries for just £20. However, I did find some inconsistencies with room service orders and a few mix-ups that were frustrating.

Facilities

7.0

The spa treatments were the highlight, with skilled therapists providing calming experiences. Unfortunately, the spa area itself felt cramped, leading to an unsatisfying experience overall because of the overcrowding.

Henry

United Kingdom, February 2025

6.4/10

My stay at K West Hotel & Spa was quite a mix. The spa was an absolute highlight with its range of relaxing treatments and a nice atmosphere. However, I experienced some issues with staff interactions, particularly around security which felt overly stringent at times. The location was convenient for exploring the area, especially the nearby Westfield shopping center. Overall, while I enjoyed many aspects of my stay, some moments were a bit disappointing.

Rooms

7.0

The room was very clean and equipped with lovely toiletries, though I found the pillows lacking comfort. It was spacious with great amenities, but the noise from pipes was quite bothersome at night.

Service

5.0

While some staff were friendly and accommodating, my interactions with the security felt unprofessional and detracted from my experience.

Location

9.0

The hotel's location near Shepherd's Bush station was fantastic, making it easy to get around the city and close to great dining options.

Dining

7.0

I enjoyed the afternoon tea, which was really good, although my breakfast experience had some pricing confusion that left me frustrated.

Facilities

9.0

The spa facilities were well-designed and relaxing, offering a variety of treatments that contributed significantly to my overall enjoyment.

Bob

United Kingdom, February 2025

7.2/10

My stay at K West Hotel & Spa was a mixed bag. The spa treatments were incredibly relaxing and well-executed, which really stood out. However, I had quite a few issues with the cleanliness of my room and the staff's professionalism, which left me feeling disappointed overall. While the location is fantastic for accessing shopping and transportation, the noise levels from the surroundings were bothersome.

Rooms

5.0

My room was spacious, but it felt a bit dated and not as clean as I'd have liked. I noticed some small maintenance issues, like a broken shower handle and a lack of toilet paper. Despite this, it was nice to have coffee and tea facilities in the room.

Service

5.0

The staff was friendly during check-in and made me feel welcome initially, but when I had issues, their professionalism fell short. They seemed overwhelmed and unable to manage the situation effectively, which was frustrating.

Location

8.0

The hotel is in a great spot, super close to Shepherd's Bush Station and Westfield shopping center, making it easy to explore the area. I loved how convenient it was for getting around London.

Dining

5.0

The breakfast was decent, but I found the restaurant menu to be overpriced for what was offered. I expected more variety and better quality for the price, especially since some items tasted a bit off.

Facilities

6.0

The spa facilities were definitely a highlight of my stay. While the atmosphere was lovely and relaxing, I was disappointed that the WiFi barely worked, which is something I'd expect from a modern hotel.

Hudson

United Kingdom, January 2025

6.8/10

I had a pleasant stay at K West Hotel, with the beautiful decor and clean rooms being standout features. However, the added charges for the spa were a letdown, especially since I expected them to be included with my stay. While the bar area was fantastic for unwinding with great vibes, the overall experience had a few downsides that made me hesitant to return.

Rooms

7.0

The room was clean, comfortable, and spacious, allowing me to unwind easily. However, I noticed some dated decor and a lack of low lighting options, which affected the ambiance.

Service

8.0

The staff were friendly and helpful, always greeting me with a smile and accommodating my needs promptly. However, there were some communication issues with room service that dampened the experience.

Location

8.0

The hotel's location was excellent, just a short walk from South Kensington Tube Station, making it easy to explore nearby restaurants and shops.

Dining

7.0

I enjoyed the delicious continental breakfast with a great variety of options, but I found the other dining experiences to be somewhat average and on the pricey side.

Facilities

6.0

While the facilities were decent, I was disappointed by the extra charge for spa access. I felt that if I was paying for a premium room, spa use should have been included.

Nathaniel

United Kingdom, December 2024

7.4/10

My stay at K West Hotel & Spa was a mixed experience. The location is fantastic, being just a short walk from Shepherd's Bush tube station, which made getting around London easy. However, I encountered a few issues, including a lack of basic toiletries and a frustrating fire alarm in the middle of the night. While the room was comfortable and clean, there were some design flaws, particularly with the wardrobe access that made it inconvenient. Overall, I appreciated the comfortable bed and friendly staff, but the stay fell short in a few significant areas.

Rooms

6.0

The room was spacious and clean, with a modern design that created a welcoming atmosphere. However, I struggled with the poorly designed wardrobe that made accessing clothes a bit of an ordeal.

Service

7.0

The staff at K West were friendly and accommodating, though I was disappointed by the lack of follow-up on my missing toiletries and the somewhat chaotic reception on checkout.

Location

9.0

The hotel's location near Shepherd's Bush tube station is a huge plus, offering easy access to the rest of London. Additionally, being surrounded by nice neighborhoods adds to the charm.

Dining

7.0

I found the dining options to be quite pricey, especially for breakfast, which felt steep compared to local cafes. However, the food quality was decent, and the portions were generous.

Facilities

8.0

The spa treatments came highly recommended, and I could see why, though my attempts to book a treatment were unsuccessful due to high demand. The room service was efficient as well.